Unless otherwise noted, all of our merchandise, except closeout and factory seconds, is guaranteed against defects in material and workmanship for 1 year from the date of purchase. Defective merchandise may require return to the manufacturer for evaluation and adjustment at their option. Merchandise returned for any other reason must be new and in it's original condition. Factory seconds and closeout items may not qualify for warranty returns.
Returns - Other than Defective Merchadise
New, unused merchandise may be returned for credit or exchange as follows:
Merchandise must be returned with all original tags attached and original packaging. You must overwrap all manufacturer's boxes. Customers returning merchandise in damaged manufacturer's packaging or with less than all tags attached will be subject to a $10.00 re-box fee. Return authorization (RAs) request for credit or exchange must be received within 30 days after the original order ship date and all returns must be received within 14 days of the RA. Returns received without an authorized RA or returns received after 14 days of the RA or subject to a 15% or $10 restock fee or at Texas Fowlers option may not be processed and returned at the buyers cost or destroyed at the buyer's request.
Please note that you are responsible for all shipping and handling costs when making a return of merchandise for reasons other than errors on the part of Texas Fowlers. This includes our original shipping costs on FREE SHIPPING items. On all authorized returns you will be credited with the cost of the item, not the shipping charge. And, on exchanges, you will be billed for the return shipping and handling - this includes mercahndise that is free shipping on the original purchase. send an e-mail describing the problem and providing order identification information to: firstname.lastname@example.org
TryOnShipment: A purchase of the same or similar product with adjoining size or fit where 1 item is returned for credit may be considered a TryOnShipment and be subject to a charge equal to 50% of the original shipping charge against the refund. This save both the buyer and TXF 50% of the return shipping cost
Email email@example.com to obtain return authorization. Returns can not be accepted without a return authorization number shown on the outside of the returned merchandise.
PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS ON INTERNATIONAL ORDERS.